Privacy Policy

This Privacy Policy explains how Ads Doctor Melbourne® collects, uses, discloses, and protects your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

1. Who We Are

Ads Doctor Melbourne® (referred to as “we”, “us”, or “our”) is an APP entity under the Privacy Act 1988 (Cth). We are committed to managing personal information in an open and transparent way.

2. What Personal Information We Collect

The types of personal information we may collect include:

• Name, email address, phone number, and postal address
• Business name, ABN, and industry
• Website URLs and social media account details
• Enquiry details and correspondence
• Payment and billing information
• Information about your advertising accounts
• Website usage data, IP address, browser type, and cookie information

3. How We Collect Personal Information

We collect personal information by lawful and fair means through:

• Directly from you when you fill out forms on our website
• Through consultations, phone calls, emails, and other communications
• Via our website through cookies, analytics tools, and tracking technologies
• From third-party advertising platforms you authorise us to access

4. Why We Collect, Use & Disclose Personal Information

• Providing and managing our digital marketing and advertising services
• Communicating with you about your projects, campaigns, and account
• Processing payments and managing billing
• Responding to your enquiries and providing customer support
• Improving our website, services, and business operations
• Sending marketing communications (subject to APP 7)
• Complying with legal and regulatory obligations

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. These steps include:

• Using secure, encrypted connections (HTTPS) for data transmission
• Storing data on secure, access-controlled servers
• Restricting access to personal information to authorised personnel only
• Regularly reviewing our information handling practices

6. Access to Personal Information

You may request access to the personal information we hold about you. Upon request, we will confirm whether we hold personal information about you and provide access in the manner you request, if reasonable and practicable.

7. Correction of Personal Information

If we hold personal information about you and it is inaccurate, out-of-date, incomplete, irrelevant, or misleading, we will take reasonable steps to correct the information.

8. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and serve personalised advertising. You can choose to disable cookies through your browser settings.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at info@adsdoctormelbourne.com.au. We will acknowledge your complaint in writing within 7 days and aim to investigate and respond within 30 days.

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

Ads Doctor Melbourne®

Email: info@adsdoctormelbourne.com.au

Phone: +61 404 687 692